Refund and Return Policy

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​🧼 Cleaning Service Satisfaction Guarantee & Refund Policy
​This policy outlines our commitment to your satisfaction and the process for addressing any concerns you may have regarding the quality of our cleaning service.
​💯 Our Satisfaction Guarantee
​We are committed to providing exceptional cleaning services. If you are not completely satisfied with any area we have cleaned, simply notify us within 24 hours of the service completion time.
​We will re-clean the specific areas of concern at no additional charge to you.
​The re-cleaning will be scheduled as promptly as possible, usually within 2 business days of receiving your notification.
​A full or partial refund will only be considered if, after the re-clean, you are still dissatisfied with the quality of the service provided in the disputed area(s).
​🚨 Reporting a Problem (Claims Procedure)
​To ensure your claim is valid and handled quickly, please follow these steps:
​Notification Window: You must contact us by phone or email within 24 hours of the service completion. Claims reported after this 24-hour window may not be eligible for a re-clean or refund.
​Provide Details: Clearly describe the specific area(s) and nature of the unsatisfactory cleaning. Photos are highly encouraged to help us understand the issue.
​Allow Access: You must allow us access back into your home or business premises within the specified timeframe to assess the issue and perform the necessary re-clean.
​🚫 Exclusions (What is Not Covered)
​The Satisfaction Guarantee does not cover the following:
​Failure to Follow Instructions: Issues arising from not accurately following the service scope (e.g., requesting a light clean when a deep clean was needed).
​Existing Damage/Wear: Wear and tear, pre-existing damage, or issues unrelated to the quality of our cleaning work.
​Items/Areas Not Included: Areas that were not part of the originally agreed-upon scope of work.
​Complaints Not Reported Timely: Any complaints reported after the 24-hour notification window.
​Refusal to Allow Re-clean: If you refuse to allow us to return and re-clean the area(s) of concern, you forfeit the right to a refund.